Shipping & Logistics Policy

MXTEP is based in China and ships industrial supplies, machine parts, consumables, and related products to customers worldwide. We work with international logistics providers to provide reliable shipping options to different countries and regions.

1. Shipping Destinations

We offer international shipping to many countries and regions worldwide. Available shipping methods, shipping costs, and estimated delivery times may vary depending on the destination, product, order size, shipping address, and other logistical factors.

The shipping options and applicable costs available for your specific order will be displayed during the checkout process before you complete your purchase.

2. Shipping Methods

MXTEP generally offers the following shipping options:

• Standard Shipping: A cost-effective shipping option suitable for most orders.

• Express Shipping: A faster shipping option available for eligible destinations and products. Additional shipping fees apply.

We offer free standard shipping to most countries in Europe and the Americas. Availability of free shipping may vary depending on the destination, product, order value, or other applicable conditions. The shipping options and final shipping charges shown at checkout will apply to your order.

Customers who require faster delivery may select an available express shipping option at checkout for an additional fee.

3. Estimated Delivery Times

The following delivery times are general estimates and are calculated from the date the order is shipped. They are provided for reference only and are not guaranteed delivery dates.

Destination	Standard Shipping	Express Shipping
United States, Canada, Mexico, Brazil, Chile, Australia, New Zealand, East Asia, Southeast Asia & EU	Approximately 7–18 days	Approximately 4–8 days
Central & Southeast America and non-EU Europe	Approximately 8–24 days	Approximately 5–10 days
Other regions	Approximately 10–30 days	Approximately 8–18 days

Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, holidays, local transportation conditions, and other circumstances beyond our reasonable control.

4. Order Processing

Delivery estimates do not necessarily include order processing time. Orders may require additional time for payment verification, product preparation, packaging, and dispatch.

Where applicable, estimated processing and shipping information will be provided during the ordering process or in your order confirmation.

5. Customs Duties & Taxes

For most international orders, MXTEP ships the goods after applicable customs duties and taxes have been paid or otherwise handled in advance. In most cases, buyers will not be required to pay additional customs duties or import taxes upon delivery.

However, due to differences in destination-country regulations, customs procedures, product types, order values, or other circumstances, certain orders or destinations may be subject to additional duties, taxes, fees, or other charges payable by the buyer.

If any additional customs duties, taxes, or related charges are expected to apply to your order, MXTEP will provide relevant information where reasonably possible.

Customers are responsible for providing accurate and complete shipping information and, where applicable, complying with local customs or import requirements.

Customs clearance times and procedures are determined by the relevant customs authorities and may vary by country. MXTEP cannot guarantee the timing of customs clearance or the amount of any charges imposed directly by local authorities.

6. Shipping Delays

While MXTEP and our logistics partners make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control, including:

• Customs inspections or clearance delays

• Incorrect or incomplete shipping information

• Severe weather or natural disasters

• Transportation disruptions

• Public holidays

• Carrier-related delays

• Government restrictions or regulatory requirements

• Other unforeseen logistical circumstances

Such delays do not necessarily indicate that an order has been lost.

If tracking information indicates an unusual or extended delay, customers may contact MXTEP for assistance.

7. Tracking Information

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active after shipment. Updates may also vary depending on the carrier and destination country's postal or logistics system.

8. Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order, including the recipient's name, address, postal code, telephone number, and any other information required for delivery.

MXTEP is not responsible for delays, failed delivery, additional shipping costs, or returned shipments resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

9. Shipping Availability

Certain products may be subject to shipping restrictions due to their characteristics, destination-country regulations, carrier requirements, or applicable import and export rules.

If a selected shipping method is unavailable for a particular product or destination, the available alternatives will be displayed at checkout where possible.

10. Contact Us

If you have questions about shipping methods, delivery estimates, tracking information, or international delivery, please contact MXTEP through the contact information provided on our website.

Please note: All delivery times stated in this policy are estimates and should not be interpreted as guaranteed delivery dates.